Privacy Policy

Last updated: October 25, 2026

Reservoir Group LLC, operating as Reservoir Labs (“Reservoir,” “we,” “us,” or “our”), provides client-directed research and enrichment services. This Privacy Policy explains how we handle personal information through our website, business communications and client services.

Information We Collect

We may collect the following information:

• Inquiries and communications: information you provide when contacting us, including your name, email address, company details and the contents of your inquiry or subsequent communications.
• Website information: basic technical and usage information processed through our website hosting and analytics providers, such as page visits and browser or device information.
• Client research information: information about properties, ownership interests, people and companies relevant to a client engagement. Depending on the work requested, this may include names, professional roles, company affiliations, mailing addresses, email addresses, telephone numbers and property or ownership records.

We receive information directly from people who contact us, from clients, from government records and other publicly accessible sources, and from commercial data providers.

Website Visitors and Inquiries

We use inquiry information to respond to requests, discuss our services and follow up with prospective clients, including by email or LinkedIn.

We use Vercel Web Analytics and HubSpot analytics to analyze site traffic.

Client-Directed Research and Enrichment

We perform research based on each client’s objectives and target areas. Depending on the engagement, we may retrieve and enrich information from public sources, commercial data providers and information supplied by the client.

We use this information to prepare research findings, identify relevant owners or contacts, develop outreach materials and support client-authorized activities. Relevant findings and information may be provided to the client.

Where we process personal information on behalf of a client, we do so under the client’s instructions and the applicable service arrangement. Our responsibilities and the client’s responsibilities depend on the engagement and applicable law.

How We Use and Disclose Information

We use personal information to:

• Operate and understand the use of our website.
• Respond to inquiries and communicate about our services.
• Perform client-directed research, enrichment and related services.
• Prepare and support authorized communications.
• Protect our business and services, resolve disputes and meet legal obligations.

We may disclose relevant information to clients in connection with their engagements and to service providers supporting hosting, analytics, inquiry management, research, contact enrichment, AI-assisted drafting, printing, mailing or other communications. The providers used for client services vary according to the engagement.

We may also disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, or address fraud or security concerns.

Retention

We retain information for as long as reasonably needed for the purposes described in this policy, taking into account the nature of the information, ongoing business relationships, client instructions, recordkeeping needs and applicable legal requirements.

Property and ownership research may be retained for long-term reference where it remains useful. Contact information and client-specific materials are retained according to their purpose and the applicable engagement. We may retain limited records needed to honor communication preferences or address legal obligations and disputes.

Privacy Requests

We review requests and respond as required by applicable law. We may need to verify your identity before acting on a request. Some information may need to be retained for legal, security or other permitted purposes.

If a request concerns information processed on behalf of a client, we may coordinate with that client or direct you to them, as appropriate. Deleting information from Reservoir’s records does not remove the original public records or copies independently maintained by other organizations.

Changes to This Policy

We may update this policy as our services or practices change. We will post the revised policy here and update the date above. Where required by law, we will provide additional notice.

Contact

Reservoir Group LLC
Operating as Reservoir Labs